Releases tagged: search

Chris Duell December 11th, 2018

Update: December Updates



New Features

  • Kustomer Integration for support tickets and docs syncing

  • Allow hiding "Related Articles" from the article module

Updates

  • We now prioritize keywords over title and body so customers can more effectively influence search results

  • Support form in the Assistant is now protected with reCaptcha to reduce spam

  • reinitializeOnUrlChange added to the JavaScript API to improve support for pages with turbolinks

  • Better support for using applying additional filters to elevio_posts_tax_query for categories for custom WordPress syncs

  • Reporting fine-tuning for speed improvements (up to 60% improvement in latency)

  • Search engine upgraded. Bringing with it enhancements and bug fixes.

  • Replaced login / registration pre-app screens with a cleaner design

Bugfixes

  • Fixed an issue with the sync autolinker only interlinking selectively.

  • Fixed up an issue with prematurely logging out users

Chris Duell August 6th, 2018

Update: New combined search report

Previously, we had two separate reports for searches. One that showed when searches had results, and another for when the searches had no results.

One chart, 3 metrics

This update combines those two reports into a single report so you can get a clearer high-level picture of what people are searching for, whether the search was successful (shown in green) or not (shown in amber). This helps to show you the hit-rate (the grey line, showing the percentage of searches that were successful), to give you an idea of how thorough your documentation is, and your level of coverage.

Ideally, you want to aim to keep your hit rate above 90% to increase your coverage and keep your users encouraged that the help they need to self-serve is available.

Here's a snapshot of our own search results:


Filter to find the gaps

At an 89% hit rate, we're falling short of the 90% goal... looks like we've got some work to do. So we can filter the results table that sits below the chart, to show us only search misses (searches that had no results) to help increase our coverage. 

While there are some obvious test searches in there from people, we can see that there have been some searches for "glossary", "tour", "manuall", so we can use those as starting points for some new help content to improve our coverage.


New Features

  • Search hit rate report

  • Combined "Searches with results" and "Searches without results" into a single report

Chris Duell February 20th, 2018

New Feature: Public API Released

Educating your users can't be done in a silo, the more rounded your setup can be the better the experience for your end users, so today we're happy to announce the release of our public API to help you bring more power to elevio, as we as to take some of the magic of elevio and bring it to other platforms.

The following API's are now available:

Article management

Create, update, delete or view any articles for your account.

For a long time, we've allowed customers to create content in our in-house CMS, as well as allowed them to sync with a select set of third party integrations (like Zendesk, Desk, HelpScout etc).

Now, with our new public API, you can bring in content from any source you like, including your own proprietary system.

Search API

In the event that you already have a site-wide search bar on your site, you can now inject search results from elevio into your own search results. Simply pass over the query to our search API, and we'll return you a list of articles that match.

This makes it much easier for your users to find anything they need on your site from a single search box, whether that be a product on your site, an article they're created, or help content to help educate them further.

To get started with the public API, check out the documentation here.


New Features

  • Article management API

  • Search API