Releases tagged: hub

Chris Duell July 26th, 2018

Update: New layout & dashboard sections

Today we fully released our new backend layout that aims to be easier on the eye, but more importantly, be easier to use.

Thanks to the early feedback from companies that switched to the new theme early, we were able to also add in a few new features.

All new layout

The main difference in the layout that you'll notice, is that the top blue menu is gone, and replaced with a more subtle left navigation with a popout submenu. A number of internal pages have also had a facelift to bring them in line with the new overall

We love it, and hope you do too! 

New theme


Here's a quick rundown of what's new:

Reorganised menu structure

As time went on and our feature set grew, we were finding the main menu structure becoming confusing and lacking in a logical structure. So we thought long and hard about where things belonged and reworked the menu into what you see now. We think you'll agree, that things are much easier to find now.

We've grouped the main menu into the following top-level items:

  • Content
  • Team Hub
  • Deliver
    • This covers everything to do with how you present your content to your users. This covers the Assistant, hosted knowledge base, embedded elements, adding hotspots &  helpers.
  • Reporting
  • Quick Add
  • Help
  • Setup
  • Account

Recently updated content on the dashboard

To help you pick up where you left off, or keep an eye on what the rest of the team is working on at a glance, we've added in a section to the dashboard that shows you the most recently updated 10 articles, and their current status. You can also see who is the owner of that article.

Recently added articles

Your latest hub cards on the dashboard

To keep on top of things, we're also now showing not just a count, but the actual latest 10 cards. With the ability to hover over any card and peek inside to see what it involves. You can also see who the card is currently assigned to.

Any issues or errors, will be shown at the top of the list, so you can act on those first.

Hub cards

Quick-add Menu

In the left nav, there's now a new menu for quick access to adding content, categories, helpers, and hub cards.

This is a great way for you to quickly get to the create screen for anything, no matter where you are.

Quick add menu

Show & Hide the active submenu

Sometimes it helps to have the submenu for the section you're in be always open, sometimes... it gets in your way. So we've added a quick toggle to let you control the behaviour.

Menu toggle

New Features

  • New layout

  • Latest hub cards section in dashboard

  • Most recently updated articles section in dashboard

  • New "quick add" menu, for faster creation

  • Menu toggle

Updates

  • Redesigned integrations screen

  • Redesigned modules management screen

  • Simplified, and more logical main menu structure

  • Quick access to billing / assistant settings for new accounts

Chris Duell June 4th, 2018

Update: Filter Hub cards by assignee

hub

Sometimes if there's a lot going on, it's easy for the hub to get overwhelming. So we're starting a process of allowing you to further filter down what is shown, to help you more easily manage your workload, and the workload of your team.

The first available filter, is to show only the cards that are assigned to a specific user, which you can see below:


Filtering hub by assignee
Chris Duell May 28th, 2018

Update: Hub Redesign & Improvements

hub

This is the biggest update to the Hub since its public release back in February, we've got more on its way but if there's something specific you'd like to see, let us know.

Attach an article to a Hub card

As a much-requested update, you can now manually create a new card for your team, and attach a specific article to it for reference. 

This helps to streamline the process of improving your content over time by quickly flagging an article for an update, or by connecting an existing hub card to an article that you're working on to resolve the issue that's come up.

Attaching a card to an article


Layout improvements:

We've also rethought the layout of the screen to make your experience with the Hub more fluid and natural.

  • Better visibility on which card in the list is currently active
  • Moved the quick actions for a card to the top of the page, increasing the width of the main card activity area
  • Added quick reply button for feedback cards, making it easy for you to quickly respond to the feedback submitted
  • Cleaned up the card breakdown, making it easier to consume the card at a glance
  • Improved the information shown to see the current type &  state of the card
Chris Duell March 16th, 2018

Update: March Updates

Reporting & Hub cards now available within the editor

To make it easier to see how much attention an article is getting while you're editing it, as well as if there's any open Hub cards for the article, there are now two new tabs in the right pane of the article editor.

Hub: Will show you an open cards, so you can quickly make the changes you know are necessary in one go, without having to jump back and forth, or make multiple back to back edits.

Reporting: This shows you two charts with the article views for the last 30 days, along with the upvote / downvotes. A table of the breakdown of where this article is being viewed the most is also displayed, to help show you the context in which the article is most viewed.

New formatting fields for custom form

To help break up and explain longer custom forms, we've added in the ability to insert a heading, subheading, or a paragraph into your form. This is handy for when just displaying the fields isn't enough, and could use with a little more guidance to make sure your users fill in your form correctly.

File uploads for custom form

Along with the new formatting fields, you can now add file upload fields to your forms.


New Features

  • Added formatting fields for custom form

  • Upload file field for custom form

  • Showing reporting numbers inside the editor

  • Show hub cards in the editor

Bugfixes

  • Fixed issue with KB interlinks activating twice

  • Fixed scrolling issue on long articles

  • Fixed iOS input field issues

Chris Duell February 7th, 2018

New Feature: Introducing elevio hub 📬

User education is one of the most powerful ways to increase engagement and retention at scale, yet is often put in the too hard basket, leading to incomplete or outdated help docs and a missed opportunity to nurture a new user.

Or perhaps you've nailed your content... but your users aren't able to find it easily enough. All your hard work, for nothing.We know, we've been there too. So, we did something about it.

Meet elevio hub, for continuous user education

Our new Team Inbox is the smartest and simplest way to keep your user education in peak condition, to be sure you're keeping your content fresh and avoiding content rot.

You'll wonder how you ever managed your content before.

A familiar layout

With a layout and flow just like an email inbox, you'll be right at home. Each time a user provides feedback on an article, or we find something that we think you could improve, we'll add a new card to your inbox for you and your team to organise and complete.

Or of course, create new cards as you see fit from a range of sources like Slack, email, or Zapier connections.

Smart auto suggestions, by Advisor

You're busy, we get it. So, each week we'll use engagement and data analytics to find the most important areas you can improve your support content, and offer them to you as suggestions for improvement, things like:

  • Too many downvotes
  • Empty searches
  • Missing translations
  • Takes too long to read
  • Missing keywords

It's like having another person on your team always going over your content looking for ways to optimize.

Everything you need, at a glance

To help you quickly move through your cards and get back to work, everything you need to know about is available in the main card view. See the status, who it's assigned to, and any addition notes from your team members to help get the job done.

Many hands make light work

Assign cards to others on your team to help spread the load, and get topic experts to work on the articles that they are best suited for. They'll receive an email to let them know there's something that needs their attention.

Collaborate to get the job done

Each card has a comment thread with email notifications makes completing any update or fix to an article easy, upload any assets you need to help your team

Create cards from a range of sources

While advisor will create cards intelligently for you, you can create cards from a range of sources like email, Zapier, or your chosen team chat software.

... and much more to come

We're just scratching the surface, and have plenty of ways that we aim to extend and expand the team inbox, but would love to hear your suggestions.