Chris Duell December 18th, 2015

Update: RSS thumbnails

If your RSS feed contains thumbnails, you can now optionally choose to have those shown in the RSS module below the title and author information.

It's a great way to visually give your users more reason to read your latest news.

Chris Duell December 17th, 2015

Update: New languages

We've just added support for four new languages to elevio


  • Swedish

  • Norwegian

  • Finnish

  • Danish

Chris Duell December 15th, 2015

Update: Empty search results

When people search through your articles, previously if there was no results it would show them nothing at all.

Now, they'll be shown a small message letting them know there's no results, along with a button to go back to the full article listing.

Chris Duell December 15th, 2015

New Feature: Limit articles shown per category

You can optionally limit the number of articles shown per category to 5, with a "10 More" link shown after the initial 5 articles listed.

This is great if you've got a lot of articles in your knowledge base, you can show the most important 5 first so they are easy to find, then allow the users to dive deeper by expanding the category.

Here's what it will look like when enabled, and the category has more than 5 articles available:

To enable this, simply toggle the "Show 5 articles per category" toggle in your articles module

Chris Duell December 15th, 2015

New Feature: Universal Back Button

Elevio has a universal back button, which allows the end user to backtrack through their trail inside the elevio tab.

This is useful for getting back to an original article if they followed a link in the 'related articles' list, or if while in a live chat session you used a custom olark command to direct the user to an article, they'll be able to easily get back to your chat via the back button.

Below is a demo of the button in action:

Chris Duell December 14th, 2015

New Feature: Button menu

To provide more options to fit in with your design, we've got something new for you to try out.

Our new display option, elevio button.

Rather than explain it, we've got a quick demo for you below:

You've got control over everything. Color, icon, menu items and position.

To enable the elevio button for your account, head to your settings page and change the 'docked position' to 'Button' and select the icon you'd like shown in the button.

Chris Duell December 11th, 2015

Update: December 11 updates


  • Fixed typos on installation page

  • Updated Font-Awesome being used to 4.5.0

  • Added support for statuspage grouping

  • Added option to swap Google font for useso font in China.


  • Fixed an issue with purging CDN when settings were updated

  • Fixed settings link in onboarding email

  • Fixed 'pages' page title

  • Fix to phantom button hover (for beta button)

Chris Duell November 6th, 2015

Bugfix: Localization fix

Fixed an issue with the fallback language not being used in localisation.
Matt Trimarchi November 3rd, 2015

Update: Custom Form Style Updates

Updated the custom form thank you field styling, as well as allowed for specific thank you message override (see
Chris Duell October 31st, 2015

Update: Inline Images

Inline tips now have lightbox enabled for images, so your users can see them in all their glory