Chris Duell June 27th, 2016

Bugfix: June bug fixes

A few bugs have popped their heads up over the last couple of weeks, here's a few pesky buggers that have been squished:


  • Fixed name issue when elevio was being loaded via


  • Fixed issue with button menu expanding to full width

  • Fixed issue with menu not appearing in mobile view when only one module was available

  • Fixed IE10- issue with loading

  • Fixed issue with sending certain data to Smooch chat

  • Fixed an issue with related articles doubling up on URL change

  • Fixed issue with all articles showing when they should be collapsed for related articles

  • Fixed issue with updating Wordpress sync domain

Chris Duell June 10th, 2016

Update: RSS module rewrite

Since the RSS module was released, it was always a little sluggish and over time we saw a few feeds having issues with displaying anything.

So, we did what any self respecting engineers would do, we threw it out and rewrote it.

Today we released a rebuild of the RSS module that's now a lot more reliable, and it's blazing fast.

Chris Duell June 8th, 2016

Update: June Updates

Most of this release was based around squishing a few bugs that kept popping their ugly heads up.

Thanks to everyone who reported the issues and helped with providing the full details on how to reproduce the issue, you da real MVP.


  • New button added to top of articles screen for easier updating

  • When contextual triggers are created that "contain" text, the matching is now an exact match

  • Allow spaces in keywords for articles


  • Extended timeouts for submitting tickets when attachments are added

  • Fixed an issue when the URL changed, and cause issues with contextual triggers

  • Fixed an issue where on some dynamic sites the contextual triggers would get recursively added and slow the browser down. Sorry.

  • Fixed issue with keyword auto-complete showing gobble-de-gook

Chris Duell May 24th, 2016

Update: May updates

New Features

  • User trait data sent as custom fields to Zendesk & Uservoice tickets

  • New 'Save & Close' or 'Save Progress' options for articles for faster management.


  • New tickets in are now sent as "new" instead of "open" initially.

  • Improvements made to tips appearing when added via the visualiser tool for single page apps

  • Styling on menu position no longer uses "!important" for easier overriding

  • Prefixed all analytics events with "[elevio]" for easier report reading

  • Better reporting for failed support tickets


  • Wistia popover videos now appear over the top of elevio if opened from inside an article

  • Fixed bug with IE displaying an error in console on load.

  • Fixed an issue with loader never disappearing if you double click the article reload icon

  • Fixed an issue with using custom __lc parameters for third party LiveChat code

Chris Duell March 21st, 2016

New Feature: New integration with

Today we launch our latest live chat integration, with the awesome team at

Smooch is one of those products that just make sense, being able to communicate with people via a tool that you're already using, like Slack, makes keeping on top of comms so much easier. We're stoked to be working with Smooch to give customers everything they need to be fully educated about your product.

For more information, check out their release post here

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Chris Duell March 12th, 2016

Update: Widget updates & Bugfixes

This release fixes a few outstanding bugs, and a few usability updates for the widget.

New Features

  • Added ability to open a statuspage incident directly


  • Send user information to "Embed URL" module in query string, for you to use as you wish

  • We no longer auto open the widget on mobile if the user follows a link in an article, to remove confusion.


  • Fix an issue to the throbber placement being off on some sites.

  • Fixed a display issue when editing an article that was saved without a title

  • Upgraded the moment.js library, which fixes some isolated load issues.

  • Fixed issue on some sites where closing intercom would hide the menu on mobile

Chris Duell February 27th, 2016

New Feature: Preview tool updates & SPA support

This release focuses mainly on improvements to the preview tool that allows you to set a module to be inactive, but still be able to see it in action when you use the preview tool.

It's a great way to make things are ship shape before going live with a new module.

Tips added by the the Visualizer tool are now much better supported on SPA's (Single Page Apps), we watch the page for changes and add in any tips / links that match the new page content. Bring on the dynamic content!

We've also tweaked the UI in the backend, to keep things clean. If you're looking for menu items that were once in the bottom left, they're now tucked away in a popout menu in the top right.

New Features

  • Added ability to directly open an incident report through code

  • The preview tool now supports unpublished modules, so you can test modules before going live.

  • Added support for adding / removing contextual links when page content updates (for SPA's)


  • Added timestamps to status page incidents list

  • Better breakdown and visibility for status page incident details page.

  • On exiting Visualizer mode, you're now taken to the page you were just on, but in regular mode.

  • All menu items in your widget have a specific ID applied when displaying, so you can target with CSS

  • Backend design updates, your main settings / billing / docs are now located top right


  • Fixed an issue where contextual links wouldn't work on elements that already had JS click events applied

  • Added a range of XSS security fixes

  • Fixed an issue with some setting loader sometimes throwing a pesky error

  • Fixed up some styling issues with main headings not clearing their background color.

Chris Duell February 20th, 2016

Update: February Updates

Our latest release contains a range of bug fixes, as well as some much needed updates

New Features

  • New "Webpage" module, embed any webpage you like in a tab in your widget!


  • Changed the way the widget is loaded, for faster hotfix rollouts

  • Redesigned preview screen for better clarity

  • Added article ID to edit article screen, for better visibility

  • Added better support for adding tooltips to images with the visualizer tool

  • When viewing article list in the module, clicking the index button will now also clear the search

  • Onboarding is now a little clearer, so you have more guidance on what to do next


  • Fixed an issue with the comments module not closing correctly

Chris Duell January 22nd, 2016

New Feature: Yearly plans now available!

If you want to save some dollars, you can now move your plan to a yearly account.

Yearly plans get 2 months free each year, that's a saving of 16%

Head to your billing page to take advantage of this saving

Chris Duell January 20th, 2016

New Feature: Introducing the elevio visualizer tool

We're pretty excited about this feature.

In your account, you now have access to what we're calling 'The Visualizer'.

The visualizer is a tool that allows you to add a contextual link to any element on your site using a simple point and click tool.
The links you create will interact with elevio to open a specific article or module.

Best part is, anybody in your team can now add tips in seconds, without having to touch a line of code!

Here's an example of an admin using the envisage tool to add a tooltip to an element on their site.

Just click on what you want to add a tip to, and pick what you want to show, and save. Easy.

Pretty awesome, right?

We're really looking forward to your feedback and hope you love it as much as we do!

Try the visualizer tool now