Chris Duell November 9th, 2016

New Feature: Introducing elevio version 4

We're super excited to announce the immediate release of version 4.

What's new

Well, the whole thing. This is a complete rebuild from the ground up, months of work has gone into this, and there's a decision behind every little thing.

But here's a few key things to note:

Elegant design overhaul

The new elevio is designed to deliver content in the most streamlined way possible, while staying out of the users' way.

It's a balance of being clean and beautiful, without stealing the show. Hundreds of revisions have got us to where we are now, along with heavy real world testing. We know your users will love it.

Deep, weighted search

In the previous version, the searching was a very simple (aka "dumb") filter. This new release features powerful, deep, weighted search, so the right content is surfaced with minimal effort.

Smart suggestions

While you've always been able to show 'related articles' to a user, with our new analytics backend we're able to present ever evolving smart suggestions to your users based on what people have been looking at in the past. Think of it like a built in concierge.

Finally... Analytics

This new release tracks what is going on within elevio, so you can make data driven decisions. Over time as we're able to analyze the data we'll be providing you suggestions on what you need to know, and what needs fixing not only in your documentation, but in your product. With the goal of removing all the hurdles to your customers' success.

And loads more...

This only scratches the surface. And now that we're rolling out this new release, we've got a solid base to build on.

Expect a lot from us.


Make the switch!

When you're ready to make the move, follow the instructions on the version switch page below, and you're good to go!

Upgrade now to version 4

Chris Duell November 2nd, 2016

New Feature: Show matching articles while you're managing page keywords

To help you with managing the keywords for any given page, now we show you which articles will appear as suggested articles to the user when they view elevio on your site.

This makes it super easy to get a preview of what the effects of your changes will have.

Here's an example:

Chris Duell October 20th, 2016

New Feature: New "Trigger" module

A new module has been added to the arsenal, the aptly named "Trigger Module".

This now module is a quick way to trigger another widget you have installed on your site to open, common uses for this are opening up a third party chat window, currently this module supports the following tasks:


Open Chatlio chat window

Open Intercom chat window

Open LiveChatInc chat window

Open Olark chat window

Open Smooch.io chat window

Open SnapEngage chat window

Open UserEngage chat window

Open Zopim chat window


Chris Duell October 10th, 2016

Update: October updates

New Features

  • View who has access to a category / article by hovering the 'restricted' tag

  • Auto-linking between articles synced from a third party is now supported

Updates

  • Added support for syncing Norsk content from third party Knowledge Bases

  • Allow dragging an article to another category

  • Added company address to invoices downloaded from the billing page.

  • Improved internal bug reporting for better insights when things go wrong

Bugfixes

  • Fixed up an issue with desk.com "to" address not correctly pre-filling

  • Made sure shadow doesn't appear when embeddable is closed when shown on the left

  • Fixed an issue if the article index is explicitly called via javascript

  • Fixed an issue where an article is directly requested, but has not content available in the default language

  • Fixed an issue with isolated cases of Help Scout ticket history loading

Chris Duell September 14th, 2016

New Feature: Infrastructure move to Amazon

This one's been on the back burner for a long time, but yesterday we finally pulled the trigger to move our entire infrastructure to Amazon AWS.

This move brings with it higher stability with fail overs, no down-time rolling deployments, load balancing, and redundancy.

While we made the move, access to the dashboard was halted so we could migrate everything across, but there was no downtime at all for the embeddable on any sites, we made sure that would stay operational throughout as priority number one.

Chris Duell September 7th, 2016

Update: September Updates

New Features

  • Automatically link between content within the embeddable if one article links to another (for synced content)

Updates

  • Added keywords icon for articles, so you can now see from the articles management screen what keywords any article has

  • Improved queued tasks to keep things nice and snappy even in times of higher load

  • Show restrictions for articles / categories from the articles list screen for faster overview

  • Made re-ordering of articles more obvious by changing the cursor on hover

Bugfixes

  • Fixed an issue with Olark autolinks not triggering

  • Fixed premature link clicks on mobile, links were triggered even when trying to scroll

  • Fixed an issue with Intercom appearing on the wrong side of the screen for some companies

Chris Duell August 16th, 2016

New Feature: Help Scout Integration

We're excited to release a new integration with Help Scout.

You can now sync your Help Scout knowledge base with elevio, as well as serve your support tickets direct to your users through the elevio embeddable. Now you're users have somewhere to manage their tickets too!

You can learn more about the integration here

Chris Duell August 16th, 2016

New Feature: The multi multi release

Todays release has been a long time coming, and includes two major updates:

Multi-account management

Now, instead of needing to log out of one account and back in to another, you can use a single login for all your accounts. Too easy.

Nested categories

More often than not, it makes sense to be able to have more hierarchy when managing your content.
This update allows us to better reflect the structure that suits your knowledge base, and display that same structure to your users through the elevio embeddable


New Features

  • Multi-account management

  • Multi-level categories

Chris Duell August 10th, 2016

Update: August Updates

New Features

  • Disable and Enable modules whenever you like. More information here

  • New setting to choose whether the elevio embeddable is shown to non-logged in users

Updates

  • New content pulled from third party knowledge bases, now uses the access control already set (where available)

  • Override settings to a module at runtime

Bugfixes

  • Fixed an issue with the elevio button menu in IE11

  • Fixed an issue when Zendesk tickets had system based messages in a tickets comments thread

Chris Duell July 25th, 2016

Update: July Updates

New Features

  • New option to CC the submitter for contact forms.

  • Added support for the new Intercom v3 messenger

Updates

  • Added ability to set init settings for Smooch

  • If the user has no tickets, take them straight to the support form

  • Added option to open RSS article within the widget rather than sending the user offsite

Bugfixes

  • Fix to show triggers in the visualizer list for pages with a query string.

  • Fix to Smooch styling

  • Fixed an issue where some elements would be given the trigger styling, but not trigger the trigger. #trigger.