Chris Duell June 14th, 2017

Update: Dashboard design update

Today we rolled out the first of a few changes that we'll be making to the dashboard design. We haven't changed any of the flows or structure in this update, it's purely cosmetic. Just a face lift.

Over the coming weeks we'll be making a few more tweaks here and there to tidy up a few loose ends and bring consistency across the board.

We think it's a bit cleaner and less noisy than the previous iteration, but we'd love to hear your feedback.

Here's a sneak peek, or you know, you could just log in to your account.

Chris Duell June 13th, 2017

Update: New Visualizer Launcher & June Updates

This release comes with part one of a rework of the visualizer tool.

We're also taking this opportunity to rename contextual triggers to "Helpers".

From the new launcher screen, we've made it super simple to make quick edits to your existing helpers, without needing to fire up the whole visualizer tool. It's a great way to quickly tweak your helpers and see them in action fast.

For the first time, we also give you full control over the CSS selector so you can be super specific on what you want the helpers to be attached to.

For our power users, you can also manually create new helpers directly from the launcher tool for super fast creation of your tips.

Head to the helpers page to play with it.


New Features

  • New visualizer launcher

Updates

  • Added quick links to full article view in Knowledge Base

  • Added Korean, Ukrainian and Turkish support to the hosted Knowledge Base

  • Added option to disable asking for feedback for articles

  • Added more granular reading time indicator to the article editor

  • Added support for allowing spaces in keywords in articles

  • Added date to article feedback list

Bugfixes

  • Fixed an issue with pasting into the editors HTML block

  • Fixed missing first message in Freshdesk support ticket view

Chris Duell May 23rd, 2017

New Feature: Custom content editor

Standard editors just don't cut it when you're displaying your content in a whole new way, that's why we recreated our editor from the ground up.

With elevio's content editor, the possibilities are endless, and gone are the days of showing block after block of plain text. Nobody likes that. With the new article creator, adding links, embedding images, creating headings, interlinking between content, 'callout' blocks, or just good old text is just a few intuitive clicks away.

Most importantly, it's a true WYSIWYG editor.
What you see in the editor, is exactly what your users will see when they view your content.


This is an integral piece that we'll be improving over time, a sample of its current capabilities are listed below.

The new editor is available on all accounts immediately, just start editing your content.

Got ideas on how to improve it? Let us know.


New Features

  • Distraction free mode

  • Link between articles

  • Link to any given module

  • Simple yet advanced access control

  • Image & attachment uploads

  • Code blocks

  • Embedded HTML

  • Copy & Paste from Word / Google Docs / HTML

Chris Duell May 23rd, 2017

New Feature: Hosted Knowledge Bases now available

Something that has been requested so many times in the past is finally here, the ability to show your entire knowledge base as its own standalone site.

It's super simple to get up and running, simply log in to your account and click on the new "Knowledge Base" menu item to your left and follow your nose.

We'll get you up and going in seconds with some defaults based off your current setup, then it's up to you to tweak the style to best suit your brand.

Here's a couple of our own examples to get you inspired:

http://docs.elevio.help/en
http://api-docs.elevio.help/en

Hosted Knowledge Base's are available on all plans, starting from today.

We'd love to see what you come up with, let us know!

Chris Duell May 16th, 2017

Update: New custom form module

Hot on the heels of the release of the new RSS, Support, and StatusPage modules, a faster more reliable custom form module has been released to keep in line with those updates.

Over time we'll be unifying the look and feel more and more, to make sure everything is streamlined for your users.


Updates

  • Custom form module

Chris Duell April 18th, 2017

Update: Visualizer updates

Updates

  • Added support for using visualizer on pages that use the hash symbol in the URL

Bugfixes

  • Fixed an issue when the host site had bootstrap modals, it would prevent adding a name for the tip

  • Fixed issue where custom checkbox styles were bleeding into the visualizer

Chris Duell April 6th, 2017

Update: Support, RSS, and StatusPage modules

As part of a migration over to a new module framework, we're making our way through the modules and replacing them one by one with much faster and more reliable versions.

The first to make use of the new module framework are:

* Support module
* RSS module
* StatusPage module

There's nothing that you need to do at your end, as we'll make the transition behind the scenes seamlessly for you.

If you do notice any issues, please let us know and we'll sort them out quick smart!


Updates

  • Support module rebuild

  • RSS module rebuild

  • StatusPage module rebuild

Chris Duell March 8th, 2017

Update: March Updates

New Features

  • Added new custom trigger option

  • Added an option to strip HTML / JS from support ticket threads

Updates

  • Added support for allowing restricted content to appear in suggestions if keywords match

  • Improved speed of reporting

  • Added support for when connecting to HelpScout, choosing to only connect to the ticket API (not forced to connect to the docs API)

Bugfixes

  • Fixed an issue with some languages having certain terms be not searchable

  • Fixed a short lived issue with certain characters not being allowed in the search bar

  • Fixed an issue with the search results not disappearing after clearing search in IE

  • Fixed an issue with large images being cropped when viewed in full

  • Fixed an issue where after adding a new team member, the dashboard would crash

Chris Duell February 21st, 2017

New Feature: Reporting is here!

It's finally here... at least, in beta.

We've just deployed the base for our new reporting system, it's something that we'll be improving and extending over time. We've got some interesting ideas on where we want to take this but we'd love to hear your thoughts on this release and let us know what you'd like to see in future.

Check out a sneak peek below of the reporting you can find on your new dashboard

(The new reporting is available immediately to all customers who are using Version 4 of elevio, so if you haven't made the switch to V4 yet... now's a good time)


New Features

  • Article views report

  • Widget opens report

  • Contextual opens report

  • Searches with results report

  • Searches with no results report

Chris Duell January 5th, 2017

New Feature: GrooveHQ KB Sync

Previously, the Groove integration was restricted to connecting to their ticketing system.

This update allows you to sync your content from GrooveHQ, so you can deliver your existing Groove hosted content via elevio, and all that comes with it.

To take advantage of this, head to the integrations page and click on the Groove logo, add in your subdomain and support inbox address and hit save. Too easy!