Chris Duell May 23rd, 2017

New Feature: Custom content editor

Standard editors just don't cut it when you're displaying your content in a whole new way, that's why we recreated our editor from the ground up.

With elevio's content editor, the possibilities are endless, and gone are the days of showing block after block of plain text. Nobody likes that. With the new article creator, adding links, embedding images, creating headings, interlinking between content, 'callout' blocks, or just good old text is just a few intuitive clicks away.

Most importantly, it's a true WYSIWYG editor.
What you see in the editor, is exactly what your users will see when they view your content.


This is an integral piece that we'll be improving over time, a sample of its current capabilities are listed below.

The new editor is available on all accounts immediately, just start editing your content.

Got ideas on how to improve it? Let us know.


New Features

  • Distraction free mode

  • Link between articles

  • Link to any given module

  • Simple yet advanced access control

  • Image & attachment uploads

  • Code blocks

  • Embedded HTML

  • Copy & Paste from Word / Google Docs / HTML

Chris Duell May 23rd, 2017

New Feature: Hosted Knowledge Bases now available

Something that has been requested so many times in the past is finally here, the ability to show your entire knowledge base as its own standalone site.

It's super simple to get up and running, simply log in to your account and click on the new "Knowledge Base" menu item to your left and follow your nose.

We'll get you up and going in seconds with some defaults based off your current setup, then it's up to you to tweak the style to best suit your brand.

Here's a couple of our own examples to get you inspired:

http://docs.elevio.help/en
http://api-docs.elevio.help/en

Hosted Knowledge Base's are available on all plans, starting from today.

We'd love to see what you come up with, let us know!

Chris Duell May 16th, 2017

Update: New custom form module

Hot on the heels of the release of the new RSS, Support, and StatusPage modules, a faster more reliable custom form module has been released to keep in line with those updates.

Over time we'll be unifying the look and feel more and more, to make sure everything is streamlined for your users.


Updates

  • Custom form module

Chris Duell April 18th, 2017

Update: Visualizer updates

Updates

  • Added support for using visualizer on pages that use the hash symbol in the URL

Bugfixes

  • Fixed an issue when the host site had bootstrap modals, it would prevent adding a name for the tip

  • Fixed issue where custom checkbox styles were bleeding into the visualizer

Chris Duell April 6th, 2017

Update: Support, RSS, and StatusPage modules

As part of a migration over to a new module framework, we're making our way through the modules and replacing them one by one with much faster and more reliable versions.

The first to make use of the new module framework are:

* Support module
* RSS module
* StatusPage module

There's nothing that you need to do at your end, as we'll make the transition behind the scenes seamlessly for you.

If you do notice any issues, please let us know and we'll sort them out quick smart!


Updates

  • Support module rebuild

  • RSS module rebuild

  • StatusPage module rebuild

Chris Duell March 8th, 2017

Update: March Updates

New Features

  • Added new custom trigger option

  • Added an option to strip HTML / JS from support ticket threads

Updates

  • Added support for allowing restricted content to appear in suggestions if keywords match

  • Improved speed of reporting

  • Added support for when connecting to HelpScout, choosing to only connect to the ticket API (not forced to connect to the docs API)

Bugfixes

  • Fixed an issue with some languages having certain terms be not searchable

  • Fixed a short lived issue with certain characters not being allowed in the search bar

  • Fixed an issue with the search results not disappearing after clearing search in IE

  • Fixed an issue with large images being cropped when viewed in full

  • Fixed an issue where after adding a new team member, the dashboard would crash

Chris Duell February 21st, 2017

New Feature: Reporting is here!

It's finally here... at least, in beta.

We've just deployed the base for our new reporting system, it's something that we'll be improving and extending over time. We've got some interesting ideas on where we want to take this but we'd love to hear your thoughts on this release and let us know what you'd like to see in future.

Check out a sneak peek below of the reporting you can find on your new dashboard

(The new reporting is available immediately to all customers who are using Version 4 of elevio, so if you haven't made the switch to V4 yet... now's a good time)


New Features

  • Article views report

  • Widget opens report

  • Contextual opens report

  • Searches with results report

  • Searches with no results report

Chris Duell January 5th, 2017

New Feature: GrooveHQ KB Sync

Previously, the Groove integration was restricted to connecting to their ticketing system.

This update allows you to sync your content from GrooveHQ, so you can deliver your existing Groove hosted content via elevio, and all that comes with it.

To take advantage of this, head to the integrations page and click on the Groove logo, add in your subdomain and support inbox address and hit save. Too easy!

Chris Duell December 21st, 2016

Update: December Updates

While the team are powering away at a few major items that are just around the corner, there was still plenty to do to keep things moving with the rollout of V4.

So, this update caters mostly to updates and bugfixes, it's pretty dull and boring to be honest. But for a good number of you, these updates will make life just that little bit easier. As always, keep sending through any issues you find so we can patch them moving forward.

We'll reveal all the big stuff soon... real soon.


Updates

  • Allow using group restrictions for articles for logged out users

  • Re-added debug information to support tickets & replies (if enabled in the support module)

  • Added option to ignore hash change event for page change (window._elev.disablePushState = true;)

  • Improved placement of tooltips

  • Further improvements to article styling

  • Improved auto-linking between articles for Zendesk & Help Scout synced content

  • Added Chatra as a trigger module option

Bugfixes

  • Fixed timeout issue on top level analytics numbers

  • Fixed issue with empty articles appearing in the article list

  • Fixed an issue with a conflict with angular.js

  • Fixed an issue with contextual tips within forms hijacking the "enter to submit" event

  • Fixed bubbling up of click event when a tooltip is added to a button / link

  • Fixed issue with support / rss / custom form / status page modules in IE11

Chris Duell November 22nd, 2016

Update: November Updates

After the initial public release two weeks ago, we've made a number of tweaks based on feedback and collated data. There's plenty more to come, and we'll be continuing to make incremental changes based on the usage patterns we're seeing over time to make sure we're delivering your help in the most efficient manner to your users, always.


New Features

  • Added related articles quick preview when managing keywords for an article

  • Tagove chat now supported in the Trigger module

  • Drift.com chat now supported in the Trigger module

Updates

  • Improved suggestions area to provide logical fallbacks based on the current UDL if no historical data available

  • Increased timeout for retrieving base analytics, so it's more stable

  • Added back in the auto expanding of categories, and showing 5 articles per category initially

  • Upgraded server specs for faster response times

  • _elev.openModule() supports all modules

Bugfixes

  • Fix to subcategory titles

  • Fixed issue with contextuals with "nothing" style.

  • Fix to limit on number of suggested articles to show on a given page

  • Fixed add to clipboard button for Safari

  • Fixed issue with article loading for multi-lingual content