Chris Duell August 23rd, 2017

New Feature: Meet Mini Me 👋

Dr. Evil and Mini Me, Schwarzenegger and DeVito, for every giant there's an equally impressive smaller version.

Today, we join the ranks of epic big-and-small combo's.

Meet the all new compressed embeddable

At up to half the height of the standard version, it's great for situations where you don't want your embedded help center to cover the entire side of the screen top to bottom.

To enable this new layout, head to your widget settings and set "compressed" as your display type.

Want to see it in action?

Check it out on our site, or play with our preview tool at https://app.elev.io/preview

The compressed option is available immediately on all accounts.

Chris Duell July 24th, 2017

New Feature: Draft, publish, and auto-save

When editing your content your progress will auto-saved saved as you go, but will only be published when you give the all clear.

It's a great way to get more of the team involved, and improve control over releasing content updates.

As you're making edits, the area you've got unpublished changes will turn yellow so you can quickly run your eyes over it for a quick approval.

Or, click on the 'View published' button to toggle back and forth between what's published, and your current draft.

Don't like your updates? Just hit 'Discard Draft' and you'll undo all your changes and roll back to the last time you published the article.

Draft, publish, and auto-save is available now on all accounts.


New Features

  • Create new content without publishing

  • Update content as a new draft, before publishing

Updates

  • Content list speed improvements

Chris Duell July 18th, 2017

New Feature: Send custom form data to a webhook

When you add a custom form to your setup, you can now choose to have the results forwarded to a webhook.

This means you can now pass the information to any third party you like via something like Zapier or Automate.io, or build something completely custom to handle your custom form.

See the docs for more information


New Features

  • Custom form webhooks

Chris Duell July 7th, 2017

Update: Added Polish and Arabic support

We've added support for delivering content to your users in Polish and Arabic, as well as allowed for searching Japanese, Chinese and Ukranian content.


New Features

  • Polish support

  • Arabic support

Updates

  • Japanese content now searchable

  • Chinese content now searchable

  • Ukrainian content now searchable

Chris Duell July 4th, 2017

Update: Article Summaries & Keyword Suggestions

Keyword Suggestions

To help with article discovery, we've made two updates to the content editor.

As you're crafting your content, we'll provide you with keyword suggestions for you to add to this article to improve it's chance of surfacing when someone does a search, or for showing the article as a suggestion on pages that relate this content.

To use the keyword suggestions, just click on the keyword to add it to your article. It couldn't be easier.

Article Summaries

While not in use yet, we've added a new field to create a summary of your article.

To help get you started, we analyse the content and auto-summarise it for you, but you of course have full power to overwrite the summary as you see fit.

What are the summaries for?

In a future update, the summaries will be used to show a snippet in the search results so your users get a small preview of what's to come, to make the decision of which article to read easier.

We'll also be using these summaries in the hosted knowledge base, as well as ticket deflection (coming shortly).


New Features

  • Article summaries

  • Keyword suggestions

Chris Duell June 14th, 2017

Update: Dashboard design update

Today we rolled out the first of a few changes that we'll be making to the dashboard design. We haven't changed any of the flows or structure in this update, it's purely cosmetic. Just a face lift.

Over the coming weeks we'll be making a few more tweaks here and there to tidy up a few loose ends and bring consistency across the board.

We think it's a bit cleaner and less noisy than the previous iteration, but we'd love to hear your feedback.

Here's a sneak peek, or you know, you could just log in to your account.

Chris Duell June 13th, 2017

Update: New Visualizer Launcher & June Updates

This release comes with part one of a rework of the visualizer tool.

We're also taking this opportunity to rename contextual triggers to "Helpers".

From the new launcher screen, we've made it super simple to make quick edits to your existing helpers, without needing to fire up the whole visualizer tool. It's a great way to quickly tweak your helpers and see them in action fast.

For the first time, we also give you full control over the CSS selector so you can be super specific on what you want the helpers to be attached to.

For our power users, you can also manually create new helpers directly from the launcher tool for super fast creation of your tips.

Head to the helpers page to play with it.


New Features

  • New visualizer launcher

Updates

  • Added quick links to full article view in Knowledge Base

  • Added Korean, Ukrainian and Turkish support to the hosted Knowledge Base

  • Added option to disable asking for feedback for articles

  • Added more granular reading time indicator to the article editor

  • Added support for allowing spaces in keywords in articles

  • Added date to article feedback list

Bugfixes

  • Fixed an issue with pasting into the editors HTML block

  • Fixed missing first message in Freshdesk support ticket view

Chris Duell May 23rd, 2017

New Feature: Custom content editor

Standard editors just don't cut it when you're displaying your content in a whole new way, that's why we recreated our editor from the ground up.

With elevio's content editor, the possibilities are endless, and gone are the days of showing block after block of plain text. Nobody likes that. With the new article creator, adding links, embedding images, creating headings, interlinking between content, 'callout' blocks, or just good old text is just a few intuitive clicks away.

Most importantly, it's a true WYSIWYG editor.
What you see in the editor, is exactly what your users will see when they view your content.


This is an integral piece that we'll be improving over time, a sample of its current capabilities are listed below.

The new editor is available on all accounts immediately, just start editing your content.

Got ideas on how to improve it? Let us know.


New Features

  • Distraction free mode

  • Link between articles

  • Link to any given module

  • Simple yet advanced access control

  • Image & attachment uploads

  • Code blocks

  • Embedded HTML

  • Copy & Paste from Word / Google Docs / HTML

Chris Duell May 23rd, 2017

New Feature: Hosted Knowledge Bases now available

Something that has been requested so many times in the past is finally here, the ability to show your entire knowledge base as its own standalone site.

It's super simple to get up and running, simply log in to your account and click on the new "Knowledge Base" menu item to your left and follow your nose.

We'll get you up and going in seconds with some defaults based off your current setup, then it's up to you to tweak the style to best suit your brand.

Here's a couple of our own examples to get you inspired:

http://docs.elevio.help/en
http://api-docs.elevio.help/en

Hosted Knowledge Base's are available on all plans, starting from today.

We'd love to see what you come up with, let us know!

Chris Duell May 16th, 2017

Update: New custom form module

Hot on the heels of the release of the new RSS, Support, and StatusPage modules, a faster more reliable custom form module has been released to keep in line with those updates.

Over time we'll be unifying the look and feel more and more, to make sure everything is streamlined for your users.


Updates

  • Custom form module