Chris Duell April 18th, 2017

Update: Visualizer updates


  • Added support for using visualizer on pages that use the hash symbol in the URL


  • Fixed an issue when the host site had bootstrap modals, it would prevent adding a name for the tip

  • Fixed issue where custom checkbox styles were bleeding into the visualizer

Chris Duell April 6th, 2017

Update: Support, RSS, and StatusPage modules

As part of a migration over to a new module framework, we're making our way through the modules and replacing them one by one with much faster and more reliable versions.

The first to make use of the new module framework are:

* Support module
* RSS module
* StatusPage module

There's nothing that you need to do at your end, as we'll make the transition behind the scenes seamlessly for you.

If you do notice any issues, please let us know and we'll sort them out quick smart!


  • Support module rebuild

  • RSS module rebuild

  • StatusPage module rebuild

Chris Duell March 8th, 2017

Update: March Updates

New Features

  • Added new custom trigger option

  • Added an option to strip HTML / JS from support ticket threads


  • Added support for allowing restricted content to appear in suggestions if keywords match

  • Improved speed of reporting

  • Added support for when connecting to HelpScout, choosing to only connect to the ticket API (not forced to connect to the docs API)


  • Fixed an issue with some languages having certain terms be not searchable

  • Fixed a short lived issue with certain characters not being allowed in the search bar

  • Fixed an issue with the search results not disappearing after clearing search in IE

  • Fixed an issue with large images being cropped when viewed in full

  • Fixed an issue where after adding a new team member, the dashboard would crash

Chris Duell February 21st, 2017

New Feature: Reporting is here!

It's finally here... at least, in beta.

We've just deployed the base for our new reporting system, it's something that we'll be improving and extending over time. We've got some interesting ideas on where we want to take this but we'd love to hear your thoughts on this release and let us know what you'd like to see in future.

Check out a sneak peek below of the reporting you can find on your new dashboard

(The new reporting is available immediately to all customers who are using Version 4 of elevio, so if you haven't made the switch to V4 yet... now's a good time)

New Features

  • Article views report

  • Widget opens report

  • Contextual opens report

  • Searches with results report

  • Searches with no results report

Chris Duell January 5th, 2017

New Feature: GrooveHQ KB Sync

Previously, the Groove integration was restricted to connecting to their ticketing system.

This update allows you to sync your content from GrooveHQ, so you can deliver your existing Groove hosted content via elevio, and all that comes with it.

To take advantage of this, head to the integrations page and click on the Groove logo, add in your subdomain and support inbox address and hit save. Too easy!