Chris Duell August 30th, 2017

New Feature: Introducing Answer Assist

We're excited to release a new feature that aims to drop your support load even further, and give your users the answers they need through self-service, fast:

Answer Assist

As a user is filling out the form in the support module, Answer Assist will kick in to surface your already existing content to help them out, and deflect the ticket.

After reading the suggested content, if it solves their question then they've successfully self-served their own support and they can discard their message. Otherwise, with a click they can return to the support form and submit their issue through to you to handle personally.

Remember, the more coverage you have in your content, the better Answer Assist can help reduce your support load.

New reporting

Answer Assist comes with a new report, the "Ticket Deflection" report, which shows a direct correlation of how many times Answer Assist prevented a ticket coming through.

So, how much is it?

Answer Assist comes FREE on all accounts that allow for the support module.


New Features

  • Answer Assist

  • Ticket Deflection Report

Chris Duell August 23rd, 2017

New Feature: Meet Mini Me 👋

Dr. Evil and Mini Me, Schwarzenegger and DeVito, for every giant there's an equally impressive smaller version.

Today, we join the ranks of epic big-and-small combo's.

Meet the all new compressed embeddable

At up to half the height of the standard version, it's great for situations where you don't want your embedded help center to cover the entire side of the screen top to bottom.

To enable this new layout, head to your widget settings and set "compressed" as your display type.

Want to see it in action?

Check it out on our site, or play with our preview tool at https://app.elev.io/preview

The compressed option is available immediately on all accounts.

Chris Duell July 24th, 2017

New Feature: Draft, publish, and auto-save

When editing your content your progress will auto-saved saved as you go, but will only be published when you give the all clear.

It's a great way to get more of the team involved, and improve control over releasing content updates.

As you're making edits, the area you've got unpublished changes will turn yellow so you can quickly run your eyes over it for a quick approval.

Or, click on the 'View published' button to toggle back and forth between what's published, and your current draft.

Don't like your updates? Just hit 'Discard Draft' and you'll undo all your changes and roll back to the last time you published the article.

Draft, publish, and auto-save is available now on all accounts.


New Features

  • Create new content without publishing

  • Update content as a new draft, before publishing

Updates

  • Content list speed improvements

Chris Duell July 18th, 2017

New Feature: Send custom form data to a webhook

When you add a custom form to your setup, you can now choose to have the results forwarded to a webhook.

This means you can now pass the information to any third party you like via something like Zapier or Automate.io, or build something completely custom to handle your custom form.

See the docs for more information


New Features

  • Custom form webhooks

Chris Duell July 7th, 2017

Update: Added Polish and Arabic support

We've added support for delivering content to your users in Polish and Arabic, as well as allowed for searching Japanese, Chinese and Ukranian content.


New Features

  • Polish support

  • Arabic support

Updates

  • Japanese content now searchable

  • Chinese content now searchable

  • Ukrainian content now searchable