We're excited to release a new feature that aims to drop your support load even further, and give your users the answers they need through self-service, fast:
As a user is filling out the form in the support module, Answer Assist will kick in to surface your already existing content to help them out, and deflect the ticket.
After reading the suggested content, if it solves their question then they've successfully self-served their own support and they can discard their message. Otherwise, with a click they can return to the support form and submit their issue through to you to handle personally.
Remember, the more coverage you have in your content, the better Answer Assist can help reduce your support load.
Answer Assist comes with a new report, the "Ticket Deflection" report, which shows a direct correlation of how many times Answer Assist prevented a ticket coming through.
So, how much is it?
Answer Assist comes FREE on all accounts that allow for the support module.
Ticket Deflection Report